Take messages like a boss

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Take messages like a boss!

When you take a message over the phone don’t just take a name and number. Find out what the call is about. Why?
A) You might be able to deal with it there and then, which is a much better service than making the customer wait for a call back.
B) Even if you can’t deal with it yourself, it’ll speed things up for the person who ends up dealing with it.

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